Refund Policy

REFUNDS/REPLACEMENT

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Our replacement window lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement. We will not refund an item for a change of mind or regret of purchase. Eligible refunds are for products that arrive broken, faulty, damaged or substantially different than advertised.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging (Even if opened).

We do not accept returns, nor do we create return shipping labels. In the event that you receive a damaged item, we will initiate either a refund or ship a new replacement product to you.

To complete your refund/replacement, we require a written request by email. Please include the email used when purchasing.

 

Refunds (if applicable)—

Once your request is received and examined, we will send you an email to notify you that we have received your request for refund/replacement. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)—

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sweetonyou.net.

 

Sale items (if applicable)—

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. A new replacement product will be sent to you instead.

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